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Frequently Asked Questions

   

Frequently Asked Questions

 
Our team members answer a lot of questions from current, prospective and alumni students here at Kent. This page has been established for students to use as a reference tool to answer any questions that may arise throughout your studies here. The FAQs page covers many different areas from applying to study at Kent all the way to graduation day. If you have a question that is not covered below then please do not hesitate to contact us by emailing info@kent.edu.au

 

How can I apply to study with Kent?

Great choice! Click here to see more information about the application process.

I have a conditional offer- what does that mean?

You must provide evidence of meeting the conditions outlined on your Offer of Admission prior to commencing the course. If for any reason you know that you will not be able to meet the specified conditions you should not accept the offer.

How do I accept my Offer of Admission?

You will need to read and sign your Offer of Admission (International Student Written Agreement) on all pages and send this to acceptance@kent.edu.au along with evidence of the initial deposit payment. More information is available here.

How do I apply for Advanced Standing in my course based on my previous studies or work experience?

VET (Sydney Only)

Students will be offered the opportunity to apply for recognition of prior learning (RPL) and recognition of current competencies (RCC) where appropriate. These applications will be assessed on the same basis as entry into courses and in line with designated course and subject outcomes and in accordance with Kent’s Course Credit and Articulation Policy and Procedure. (Documents > Public Policies and Forms > POLICY – Course Credit and Articulation Policy and Procedure)

 

Students who have completed a course at another recognised institution or are competent in the learning outcomes detailed in the module they are enrolled in, can apply for RPL/RCC. A student who is successful in their application for RPL or RCC will have their course duration shortened. Kent is required to advise DIBP of that fact.

 

An application for RPL or RCC should be made by completing the Course Credit Application Form (VET Business) or the Course Credit Application Form (VET IT) at the time of application for admission to the course and forms should be lodged with Kent Student Services. (Documents > Public Policies and Forms > FORM – Course Credit Application forms). The total course credit granted for prior learning external to Kent will not exceed 50% of the total credit points required for the award.

 

HEd

Students can apply for course credit for Units on the basis of their previous studies at Kent or any other educational institution in Australia or overseas in accordance with Kent’s Course Credit and Articulation Policy & Procedure. (Documents > Public Policies and Forms > POLICY – Course Credit and Articulation Policy). If a student’s prior learning is recognised, the student may be granted advanced standing in the form of course credit. This means a student will be granted credit for one (1) or more Units of study on the basis of comparability of the student’s prior learning with the Units in the Kent course. Students will be advised of any course credit granted either in terms of a number of credit points and/or Units that the student will be precluded from taking for credit.

 

Students applying for course credit should do so at the time of application for admission to the Kent course. The application for course credit must be made in writing on the Course Credit Application Form Higher Education (Documents > Public Policies and Forms > FORM – Course Credit Application Form Higher Education) and all necessary supporting documents, such as certificates, transcripts, and syllabus are to be attached to that form. If the documents are in a language other than English, an official translation must be provided together with the original document. The qualification or Unit being used to apply for course credit must have been completed within ten (10) years of the time of the application for course credit. The total course credit granted for prior learning external to Kent will not exceed 50% of the total credit points required for the award.

Is immigration notified of the change of my course length if I am granted Advanced standing?

If advanced standing (Course credit, RPL or RCC) is granted prior to the student visa being granted, the actual net course duration (as reduced by course credit granted) will be indicated on the student’s Confirmation of Enrolment (CoE). If the course credit is granted after the student’s visa is granted, the change of course duration will be reported to the Department of Immigration and Border Protection (DIBP) via PRISMS under section 19 of the ESOS Act.

When do I get my electronic Confirmation of Enrolment (eCoE)?

All international students require a student visa to study at Kent Institute Australia. This must be obtained before travelling to Australia. Upon receipt of your paid fees and completed International Student Written Agreement (send to acceptance@kent.edu.au), Kent will issue you with your eCoE (electronic Confirmation of Enrolment).

How do I arrange my Overseas Student Health Cover (OSHC)?

As an international student in Australia, you are required to have Overseas Student Health Cover (OSHC) for the entire duration of your study in Australia. International students undertaking formal studies in Australia, and their dependents (for example, spouses and children under 18 years old), must obtain OSHC. It includes cover for visits to the doctor, some hospital treatment, ambulance cover and limited pharmaceuticals (medicines). OSHC insurers can provide a range of different OSHC products and you can decide who you organise your cover through.

 

Kent can organise OSHC for you through our preferred provider Bupa and an invoice for this would have been mentioned on your Letter of Offer. For more information about what your OSHC would cover if you organised it through Kent please refer to detailed information on their website bupa.com.au.

Who can help me organise my accommodation?

For accommodation information, click here.

How do I apply for a visa?

All international students require a student visa to study at Kent Institute Australia. This must be obtained before travelling to Australia. Upon receipt of your paid fees and completed International Student Written Agreement (send to acceptance@kent.edu.au), Kent will issue you with your eCoE (electronic Confirmation of Enrolment). The Department of Immigration and Border Protection (DIBP) provides the most current information about student visa requirements and application procedures. Apply for your visa through your Kent approved migration agent or for more information on applying for your own visa visit border.gov.au.

What is Kent’s policy on Access and Equity?

Kent is committed to providing an environment that upholds the principles of social justice, equity, diversity and social inclusion. Kent strives to build a vibrant community which respects the inherent dignity of the individual and values the unique knowledge, skills, abilities, life skills and competencies that each person can contribute to learning and workplace culture. View our Access and Equity Policy here.

How can I make a complaint?

Where a query or complaint is of a simple or straightforward nature, students are encouraged to raise it with the relevant officer(s) of Kent, so as to seek its effective resolution prior to submitting a formal application. Examples could include misunderstandings or confusion about whether fees have been paid, correct enrolment information supplied and recorded, or misplaced assignments.

 

Students enrolled or seeking to be enrolled at Kent are entitled to lodge complaints for any alleged or perceived grievances or disputes of either an academic or non-academic (personal) nature.

 

Kent’s Complaints and Appeals Policy & Procedure (Documents > Student Policies and Forms > POLICY – Complaints and Appeals Policies & Procedure – Login Required) is based on the principles of fair and just process and the resolution of perceived grievances in a timely and constructive manner.

Is Orientation Week ‘O Week’ Compulsory?

Student Orientation is conducted for all new students. It is essential that students attend Orientation as it will assist them to understand Kent’s academic systems and familiarise themselves with Kent’s facilities, policies and procedures and will give all students an understanding of what is required of them while studying and which staff members to contact. Student Orientation is compulsory for new students and is a key step to successful integration for all students.

 

All students will receive emails regarding the time and date of orientation sessions, if you have any specific questions about this process you can email studentservices@kent.edu.au for more information.

How do I enrol?

VET

Students must come into the campus and contact the Academic team on Level 1 to finalise enrolment into a new course of study. This may also be done during the orientation session. Continuing VET students will be automatically enrolled in all study periods until completion of the course. Once enrolled, students are eligible to attend classes, access computer laboratories and the Library.

 

HEd

Enrolment is held at the beginning of each Trimester. During enrolment, each student must select the Units to be studied. Each student will receive academic advice from Kent academic staff about their choice of Units. Students are advised to check the pre-requisite Units that are required before the enrolment date in order to facilitate Unit selection. Once enrolled, students are eligible to attend classes, access computer laboratories and the Library.

How do I get my student ID card?

All Kent students will be issued with a Student Identification Card when they enrol. Students are required to have these cards on them at all times whilst on a Kent campus.

How do I get my timetable?

Once you have enrolled you will be able to see your timetable in your SIS access.

What should I wear to class?

Dress requirements are neat casual or business attire. Please note that shorts and thongs are not considered suitable attire.

How do I access the online systems?

During enrolment you will be provided with a computer access form which details your personal system access information. These details can be used to login to any of Kent’s online systems which are available from the side menu on the kent.edu.au website.

How do I add credit on my ID card to use the printers and copiers?

Photocopying and printing facilities are available to all students. To access these facilities Kent students can load money on to their Student identification card at the Student Services Office. Each recharge must be a minimum of $10.

What are the library opening hours?

Sydney

Kent’s Sydney Library is located on the Mezzanine Level, 10 Barrack Street, Sydney.
Opening hours are 10:00 – 18:00 Monday to Friday.

 

Melbourne

Kent’s Melbourne Library is located on Level 9, 350 Queen Street, Melbourne.
Opening hours are 10:00 – 18:00 Monday to Friday.

Does Kent have library fines?

Students who do not comply with the Kent Library borrowing system and do not return loaned Library resources in a timely manner will incur the following charges:

Loan Type (each book) 0-13 Days Overdue 14-89 Days Overdue 90+ Days Overdue
7 day loan No fees – Borrowing privileges blocked $10 fee Book cost + 20% fee
2 day loan $1 fee per DAY up to a maximum of $20 $1 fee per DAY up to a maximum of $20 Book cost + 20% fee
3 hour loan $1 fee per HOUR up to a maximum of $20 $1 fee per HOUR up to a maximum of $20 Book cost + 20% fee

 

A student with an overdue Library book(s) and incurring fines totalling $20.00 or more will be issued with an Invoice for payment in full within 5 working days from the date of the Invoice. If Kent does not receive payment of the Invoice within 5 working days, and the Library book is not returned to the Library, an ‘IT sanction’ will be placed on the student’s account. This will not allow access to the Kent’s Student Information System (SIS) and Moodle and will restrict the student’s access to request documentation until the student has settled payment.

 

Students will be invoiced the book cost plus a 20% administration fee if:

  • A student has not returned a book within a 90 day period; or
  • A student has returned a book which is damaged beyond reasonable use.

 

Overdue Library Book Charges which are in excess of $100 and remain unpaid for 20 days may be passed to Kent’s external debt collection agency for recovery and will restrict future enrolments until paid.

What activities and events can I get involved in?

Kent holds many extracurricular events and activities for students all throughout the year. The purpose of these is to increase engagement and collegiality amongst the student cohort, help students adjust to studying and life in Australia and to provide opportunities for students to build on their own professional skills ready for the workplace.

 

Students can email Lead@kent.edu.au for more information or to get involved.

What is the Student LEAD program?

Leadership, Experience and Development (LEAD) Program

 

Students will receive certificates for participation in key activities and events throughout the year. All students who accumulate 100 points or more over the year will be awarded with a Kent LEAD Program certificate for their portfolios. The student who accumulates the highest number of points will be awarded the Kent LEAD Ambassador of the year certificate and trophy and will be nominated by Kent to enter into the City of Sydney International Student of the Year Award competition. The Kent LEAD Ambassador of the Year will also receive significant media coverage through social platforms, website, YouTube and newsletters.

Does Kent have student groups?

Student Representative Groups (SRG)

 

Kent has a SGR which is made up of students in both the Sydney and Melbourne campuses who meet independently throughout the year to discuss key topics raised by Kent and student lead ideas and concerns. Students who are interested in joining this group as a way to provide structured and ongoing feedback on both academic and out of class experiences at Kent should email lead@kent.edu.au for further information.

I need legal help, who can I see?

You can contact Student Services who can assist you in gaining access to Legal Services.

 

Sydney

Free legal advice and information can be obtained by telephone by calling Law Access NSW Legal Help Line 1300 888 529 for the cost of a local call, or by visiting their website: www.lawaccess.nsw.gov.au. Law Access NSW is a free, referral and advice service open from 9.00am to 5.00pm Monday to Friday. Law Access also gives referrals to other services and will answer simple legal questions.

 

Melbourne

In Melbourne, free legal advice and information can be obtained from Legal Aid Victoria Free Call 1800 060 1777 or by visiting their website: www.legalaid.vic.gov.au (Operates 24/7)

All calls are answered by information officers who can explain:

  • Legal aid policies and services
  • How to apply for legal aid
  • How to get help with your legal problem

How can I pay my fees?

For information on how to make a payment, click here.

When are my fees due?

Tuition fees are required to be paid in accordance with the Student Payments Policy & Procedure. Students are not enrolled until all fees have been paid. (Documents > Public Policies and Forms > POLICY – Student Payments Policy & Procedure.)
 
All students will have their fee due dates listed on their Written Agreement (Offer of Admission). Students can also check their next payment due dates at any time through their SIS account.
 
Email studentfinance@kent.edu.au for any other queries.

Can I pay in instalments?

The approved instalment due dates are those listed on a students Offer of Admission. If students have difficulty in making their payments by the due dates on their agreement they should apply for a fee extension in exceptional circumstances.

I can’t pay my fees, what should I do?

Kent may approve an extension of time to pay tuition fees only under exceptional or compelling circumstances. To apply for an extension of time to pay the Student Fee Extension Application must be completed and submitted in person at the Student Services Office or emailed to studentfinance@kent.edu.au (Documents > Student Policies and Forms > FORM – Student Fee Extension Application – Login Required)

What is a USI?

Students who enrol into VET courses must provide Kent with a USI number.

 

The Unique Student Identifier or USI is a reference number made up of 10 numbers and letters that:

  • creates a secure online record of your recognised training and qualifications gained in Australia, even from different training organisations
  • will give you access to your training records and transcripts (available in late 2016)
  • can be accessed online, anytime and anywhere
  • is free and easy to create and
  • stays with you for life

 

Visit www.usi.gov.au to create your USI free of charge.

How can I make a complaint?

Where a query or complaint is of a simple or straightforward nature, students are encouraged to raise it with the relevant officer(s) of Kent, so as to seek its effective resolution prior to submitting a formal application. Examples could include misunderstandings or confusion about whether fees have been paid, correct enrolment information supplied and recorded, or misplaced assignments.

 

Students enrolled or seeking to be enrolled at Kent are entitled to lodge complaints for any alleged or perceived grievances or disputes of either an academic or non-academic (personal) nature.

 

Kent’s Complaints and Appeals Policy & Procedure (Documents > Student Policies and Forms > POLICY – Complaints and Appeals Policies & Procedure – Login Required) is based on the principles of fair and just process and the resolution of perceived grievances in a timely and constructive manner.

How can I appeal a decision?

If a student wishes to appeal against Kent’s handling of a complaint, the student may seek to take the complaint to an external body.

 

Information on external appeal bodies are found in Kent’s Complaints and Appeals Policy & Procedure (Documents> Student Policies and Forms > POLICY – Complaints and Appeals Policies & Procedure – Login Required).

 

If the relevant external review process supports the student, Kent will implement any decision and/or actions required and advise the student in writing within five (5) working days.

Is my feedback on teaching and other aspects of my educational experience actually used?

Yes. At the end of each trimester, all students are given the opportunity to evaluate their lecturers, the overall course, and academic learning support provided.

 

Feedback is critical to Kent in order to continually improve the learning experience for students. All students are encouraged to provide feedback to the Executive Dean or Associate Dean at any time during the trimester. All feedback is treated as strictly confidential.

Do I need to pay to see a counsellor?

Kent caters to diverse student learning needs and aims to identify and respond to the learning needs of all students. We know that students need to be able to manage all areas of their life in order to achieve academically, we also know that as most of our students are studying a long way from their family and usual support systems that they may experience more challenges then local students. Students are encouraged to express their views about their learning needs at all stages of their learning experience.

 

Personal Counselling services are available to all students free of charge and may take the form of advice or referral to other services. Personal counselling services include but are not limited to:

  • Grievance /conflict resolution
  • Stress and anxiety management
  • Life skills and time management
  • Access and equity issues
  • Student welfare and support
  • General wellbeing and healthy living.

 

Lydia, the Student Engagement and Wellbeing Co-ordinator, is available to counsel students in these areas either over the phone, via Skype, or in person. Any students who would like to access this service should contact Lydia, who is a qualified counsellor, by phone on +61 2 9093 5125 or through email Lydia.McMillan@kent.edu.au to organise a confidential appointment.

How do I get help with academic skills such as report & essay writing, researching, oral presentations and exam preparation?

Kent is committed to ensuring that all students receive adequate learning support to ensure their full potential is reached.

 

Academic Learning Support assistance is available for all students:

  • For English language proficiency, particularly the use of academic English.
  • To help students prior to assignment submission with:
  • Understanding the task requirements
  • Proof reading and draft checking
  • Referencing
  • Other assignment-related issues
  • To assist with academic progress – targeting students who are facing problems with attendance and unsuccessful completion of assessment tasks.
  • Throughout each Trimester workshops are held to assist new students to  study successfully at Kent. These workshops cover vital skills in the areas of:
  • Library research and information literacy
  • Referencing and plagiarism
  • Essay writing
  • Report writing
  • Oral presentations
  • Exam preparation
  • Time management and note-taking

 

All students are encouraged to speak English on campus. This creates an environment of unity and helps students improve their communication skills, their study experience and future job prospects.

 

Below are the contact details for Academic Learning Support:

 

Academic Learning Support Co-ordinator
Sydney Campus
02 9093 5151
Als.Syd@kent.edu.au

Academic Learning Support Tutor
Melbourne Campus
03 8353 0800
Als.Melb@kent.edu.au

What do I do if I cannot submit an assessment on time?

  • If you intend to submit an assignment late, you must obtain approval from your lecturer. Your lecturer will approve an extension of time if there are extenuating circumstances.
  • If you submit an assignment late without approval, your mark will have 5% deducted for each working day it is late.
  • No late assignments will be accepted after 10 days following the submission date.
  • You may be eligible for a supplementary assessment on the basis of medical or compassionate grounds providing you submit a request within three (3) working days of the assessment due date.

When can I apply for a review of the grade I was awarded for a Unit?

Students may apply for a review of grade if they believe a clerical error has been made or when assessment requirements specified in the unit outline were varied.

 

Applications for review of grade must be made within ten (10) working days of the official notification of the final grade.

What happens if I commit plagiarism or cheat?

If a student is suspected of plagiarism or cheating the lecturer will report the student to the Associate Dean who will meet with the student and assess the case. If cheating or plagiarism is found to have occurred, you will receive a fail grade and you will have to attend a Academic Learning Workshop on referencing and how to avoid happening again.

 

If a student is reported for plagiarism or cheating a third time, he/she is required to attend an Academic Misconduct Tribunal and may have his/her enrolment cancelled.

What happens if my final mark in a unit is between 45 and 49?

You will be automatically offered a supplementary exam if your final mark for the unit is between 45 and 49. Supplementary exams are normally held in Week 2 of the following trimester. Eligible students will be informed of date and time of the supplementary exam by Kent email.

 

You may be eligible for a deferred exam on medical or compassionate grounds providing you submit a request within three (3) working days of the exam date to the Associate Dean.

Can I take a break from my studies?

Students currently undertaking a course of study who have been, or will be absent from classes for a period of time which impacts their ability to complete the block or trimester should apply for an approved leave or suspension by completing the Student Request for Leave or Suspension of Enrolment Application Form (Documents > Student Policies and Forms > FORM – Student Request for Leave or Suspension of Enrolment Application – Login required) Students must attach a medical certificate and/or other supporting evidence of compassionate or extenuating circumstances. Compassionate or extenuating circumstances are generally those beyond the control of the student and which have an impact upon the student’s course progress or wellbeing.
 
Where the reason for leave is not due to the students own medical treatment in Australia, additional evidence may be requested such as proof of relationship, carer nomination and flight details. Periods of Leave or Suspension will be reported to the Department of Immigration and Border Protection (DIBP) and may affect the student’s visa. A student’s request for suspension of studies will be considered in accordance with the Student Suspension and Cancellation of Enrolment Policy & Procedure (Documents> Public Policies and Forms > POLICY – Student Suspension and Cancellation of Enrolment Policy & Procedure).
 
Where exceptional circumstances do not exist students will be required to study all scheduled periods according to the relevant Academic Calendar. The only exception to this is if a higher education student has already studied eight (8) units in the first and second trimester within the year and wishes to take a break from study in the third trimester (summer). In this case the student is eligible to take a break from studies without submitting a formal application.

How long can I stay in Australia on my student visa after my course is finished?

Kent will inform the Department of Immigration and Border Protection (DIBP) that you have completed your studies on the date that your final grade was released.

 

Your student visa will be valid for 28 days after your final grade release date, regardless of your visa expiration date.

 

In order to comply with your visa conditions you must either depart Australia within this time, or apply for another Australian Visa.