This page provides basic information to students about the FEE-HELP which is available at Kent.
What is FEE-HELP?
FEE-HELP is a loan from the Australian Government to pay all or part of your fees when you study a higher education course at an approved higher education provider.
Which Kent courses is FEE HELP available for?
FEE-HELP is available for the following four Kent courses:
- Bachelor of Business: 3 Years (6 trimesters).
- Bachelor of Accounting: 3 Years (6 trimesters).
- Bachelor of Information Technology: 3 Years (6 trimesters).
- Master of Information and Communication Technology 2 Years (4 trimesters).
Am I eligible?
To be eligible for a loan students must meet the following requirements:
- be enrolled in a full fee-paying place
- Ben enrolled in a Kent higher education (bachelor or postgraduate Course)
- meet the citizenship and residency requirements
- submit the request for Commonwealth assistance
- The electronic Commonwealth Assistance Form (eCAF) you submit to your provider for a CSP/HELP loan
- form to your provider by the census date
- have available HELP balance
- be assessed as a genuine student and as academically suitable for your unit(s) of study
- not undertake more than two years’ worth of higher education study in 12 months unless approved by Kent.
How do I Apply?
To get a FEE-HELP loan, you will need your tax file number (TFN), or Certificate of application for a TFN, and a Request for a FEE-HELP loan form (eCAF), which Kent will give you.
Your form must be filled in and submitted to Kent before the relevant census date. The census date is the last day you can apply for FEE-HELP, otherwise you will be required to pay the amount upfront. You can find census dates here.
You only need to apply for FEE-HELP once for the duration of your course.
Please contact Kent on +612 9093 5151 or contact us to receive further information on the application process.
What if there are changes to my enrolment?
If you want to withdraw from a unit or course without getting a HELP debt or losing an upfront payment, you must follow Kent’s formal withdrawal process (as outlined in the Student Suspension and Cancellation of Enrolment Policy and Procedures available on Kent’s Webpage: https://kent.edu.au/public-documents/) by the relevant census date.
If you withdraw from a unit of study after the census date because you become seriously ill or because of another unforeseen event, you can apply to request a refund of your upfront payment or a re-credit of your available HELP balance.
To do this, you will have to meet specific special circumstances criteria, which means you will have to demonstrate that what happened to you:
- was beyond your control
- did not make its full impact on you until on or after the census date
- made it impracticable for you to complete the requirements for your unit(s) of study.
You will need to apply within 12 months of your withdrawal day. If your HELP balance is re-credited, your HELP debt for the unit will also be reduced. This process does not apply if you have successfully completed your unit of study, or you changed your mind about studying, or you failed the unit.
Requests for re-crediting of HELP debts should be sent to StudentFinance.Syd@kent.edu.au or StudentFinance.Melb@kent.edu.au accompanied by independent supporting documentation. Students will be informed of the outcome within ten (10) working days.
If you withdraw from a unit after the census date, due to changing your mind, you will be legally obliged to repay your HELP debt and will not be able to apply to have your HELP debt remitted.
Further information regarding payments and refunds can also be found at:
- Policy – Student Payments Policy and Procedure
- Policy – Student Refund Policy & Procedures
These policies are available on Kent’s Webpage: https://kent.edu.au/public-documents/
Please read our Statement of Tuition Assurance in the event that Kent cannot offer your course.
Where do I find additional information?
Please refer to the Study Assist FEE-HELP Page for additional information on:
- Eligibility for a FEE-HELP loan
- Citizenship and residency requirements
- How to apply for a FEE-HELP loan
- Full fee-paying course cost
- FEE-HELP loan fee
- Indexation of FEE-HELP loans
- Repayment of FEE-HELP loans