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Menu
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  • About
    • About Us
    • Our Story
    • Our Focus
    • Accreditation
    • Our Leadship Team
      • Governing Board
      • Kent’s Academic Board
      • Senior Management
      • Kent Adjunct Staff
  • Courses
    • Higher Education Courses
      • Undergraduate Certificate in Accounting
      • Undergraduate Certificate in Business
      • Undergraduate Certificate in Information Technology
      • Bachelor of Accounting
      • Bachelor of Business
      • Bachelor of Information Technology
    • Vocational (VET) Courses
      • Aged Care Courses
      • Business Courses
      • Information Technology Courses
  • Life At Kent
    • Studying in Australia
    • Campuses
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    • Student Support
    • Our Students
    • Student Representative Group (SRG)
    • Frequently Asked Questions
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    • My Career Hub
  • Applying
    • Download Course Guide
    • How to Apply
    • Important Dates
    • Admission Criteria
    • Public Documents
    • Course Credit / Recognition of Prior Learning
    • International Students
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    • How to Pay
    • FEE-HELP
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Useful Links

On This Page

  • Emergency Services
  • Study In Australia
  • Transport
  • Airport Information
  • Know Your Rights
  • Other Helpful Sites

Emergency Services

(Police, Fire, Ambulance) Australia’s primary emergency call service number is Triple Zero (000)

Can be dialed from any fixed, mobile or pay phones. Only use this number in an emergency.

  • 000
  • triplezero.gov.au

Police Service

Non emergency police matters, report a crime.

  • 131 444 (NSW)
  • police.nsw.gov.au
  • 9247 6666 (VIC)
  • police.vic.gov.au

Drug and Alcohol Information Service

Providing education, information, referral, crisis counselling and support about illegal drugs such as heroin, ice and cannabis, as well as legal drugs such as alcohol.

  • 1800 422 599 (NSW)
  • yourroom.com.au
  • 1800 888 236 (VIC)
  • directline.org.au

Poisons Information Centre

Information on risk assessment, management and treatment of human poisoning

  • 13 11 26
  • chw.edu.au/poisons

LifeLine

Free over the phone counselling service

  • 13 11 14
  • lifeline.org.au

Housing/Homeless Support

  • NSW – Link2home (24 Hours)
  • 1800 152 152
  • VIC – Crisis Accommodation Info Line (7 days, 10am-Midnight)
  • 1800 627 727

Study In Australia

Information on Education Services for Overseas Students (ESOS)

Find information about education services in Australia

  • 131 881
  • internationaleducation.gov.au

Information on Studying in Australia

Find courses, information about study and living in Australia

  • 1300 363 079
  • studyinaustralia.gov.au

Legal Information on Studying in Australia

Government site, Laws for International Education Providers

  • 131 881
  • internationaleducation.gov.au

Department of Home Affairs

Information for students studying in Australia

  • 1300 363 263
  • homeaffairs.gov.au

Australian Customs and Border Protection Service

Information in entering Australia and quarantine issues

  • +61 2 6275 6666 (Outside Australia)
  • homeaffairs.gov.au

NSW Government Information for International Students

Find information about living and studying in Sydney.

  • www.study.sydney

VIC Government Information for International Students

Find information about living and studying in Melbourne.

  • studymelbourne.vic.gov.au

Transport

Public Transport Sydney

Train, Bus, Ferry, Light Rail Timetables, services, facilities locations

  • transportnsw.info

Opal Card

NSW’s Smartcard ticket system

  • opal.com.au

Public Transport Melbourne

Train, Bus Trams, services, facilities locations

  • ptv.vic.gov.au

MyKi

VIC’s Smartcard ticket system

  • ptv.vic.gov.au/tickets/myki

13 Cabs

Book a taxicab online

  • 13 33 00
  • sydney.13cabs.com.au

Legion Cabs

Taxi Service

  • 13 14 51

Airport Information

Flight Times, Location, Shopping, Information

  • Sydney
  • sydneyairport.com.au
  • Melbourne
  • melbourneairport.com.au

Sydney Airport International Student Welcome Desk

The Student Welcome Desk at Sydney Airport is a one-stop shop of information for students arriving in Sydney, New South Wales.

  • study.sydney/news-and-stories/news/nsw-welcomes-international-students

Melbourne Airport International Student Welcome Desk

The Student Welcome Desk at Melbourne Airport is a one-stop shop of information for students arriving in Melbourne, Victoria.

  • studymelbourne.vic.gov.au/help-and-advice/support-services/welcome-desk

Know Your Rights

NSW Office of Fair Trading

Help know your rights when it comes to purchases in NSW

  • 13 32 20
  • fairtrading.nsw.gov.au

Consumer Affairs Victoria

Victoria’s consumer affairs regulator provide advice and information for consumers, businesses, landlords and tenants

  • consumer.vic.gov.au

Telecommunications Industry Ombudsman (TIO)

For problems with phone cards or mobile phone services

  • 1800 062 058
  • tio.com.au

NSW Civil & Administrative Tribunal (NCAT)

For help with dispute resolution

  • 1300 006 228
  • ncat.nsw.gov.au

Fair Work Australia

Information and advice about your workplace rights and obligations.

  • 1300 724 200
  • fairwork.gov.au

Anti-Discrimination Board

Information, complaints, prevention and laws

  • antidiscrimination.justice.nsw.gov.au

Student Ombudsman

Complaints by overseas student with providers

  • ombudsman.gov.au

Employsure

Information about Fair Work, health and safety compliance and workplace relations issues in Australia.

  • employsure.com.au/guides

Legal Aid Helpline

Provides free information about your legal problem and contact details for services that might be able to assist you.

  • NSW – LawAccess NSW
  • 1300 888 529
  • lawaccess.nsw.gov.au
  • Weekdays, 8am-6pm
  • VIC – Legal Aid Victoria
  • 1300 792 387
  • legalaid.vic.gov.au
  • Weekdays, 8:45am-5:15pm

Victims of Crime

Provides free information and support to help you manage the effects of crime and guide you through the legal process.

  • NSW – Victims Services
  • 1300 633 063
  • victimsservices.justice.nsw.gov.au
  • Weekdays, 9am-5pm
  • VIC – Victims of Crime
  • 1800 819 817
  • victimsofcrime.vic.gov.au
  • 7 days, 8am-11pm

Other Helpful Sites

Australian Taxation Office

Lodge your tax return, Get a tax file number

  • 132 861
  • ato.gov.au

Department of Foreign Affairs and Trade

Find your local consulate

  • +61 2 6261 1111
  • protocol.dfat.gov.au/Mission/list.rails

Libraries

Find your local Library

  • nla.gov.au/libraries

Quit Smoking Community

Information and resources to help adolescents quit smoking

  • quitnow.gov.au

Translating Interpreting Services (TIS) National (24 Hours)

A free telephone and on-site interpreting service for people who do not speak English and for people supporting them.

  • 131 450
  • tisnational.gov.au

1800RESPECT (24 Hours)

A safe and confidential counselling service supporting people dealing with sexual assault, abuse, or domestic and family violence.

  • 1800RESPECT (1800 737 732)
  • 1800respect.org.au

Mental Health Services (24 Hours)

  • NSW Mental Health Line
  • 1800 011 511
  • VIC Mental Health Advice Line
  • 1300 606 024

SANE Australia (Weekdays, 9am-5pm)

Provides information about mental illness, treatments, and where to go for support and help.

  • 1800 187 263
  • sane.org

MensLine Australia (24 Hours)

A telephone and online support, information and referral service, helping men to deal with relationship problems in a practical and effective way.

  • 1300 789 978
  • mensline.org.au

Women’s Helplines

Support, information and referrals for women on a range of issues including on family relationships, legal issues, domestic/family violence and emotional well-being.

  • NSW – Rape Crisis Centre
  • 1800 424 017
  • rapecrisis.com.au
  • 24 Hours
  • VIC – WIRE Women’s Support Line
  • 1300 134 130
  • wire.org.au
  • Weekdays, 9am-5pm

Pregnancy Support Helpline (24 Hours)

Provides counselling, information and support for concerns or questions associated with an unexpected or difficult pregnancy, as well as support following a termination or pregnancy loss.

  • 1300 737 732
  • pregnancycounselling.com.au

QLife (7 days, 3pm-Midnight)

QLife is a counselling and referral service for lesbian, gay, bisexual, transgender and intersex (LGBTI) people.

  • 1800 184 527
  • qlife.org.au

Blue Knot Foundation (7 days, 9am-5pm)

Telephone counselling for adult survivors of childhood trauma, their friends and family who support them.

  • 1300 657 380
  • blueknot.org.au

Doctors and Health Services

Search for a range of health services in your local area.

  • healthdirect.gov.au

Study With Us

  • Home
  • About
    • About Us
    • Our Story
    • Our Focus
    • Accreditation
    • Our Leadership Team
      • Governing Board
      • Kent’s Academic Board
      • Senior Management
      • Kent Adjunct Staff
  • Courses
    • Higher Education Courses
      • Undergraduate Certificate in Information Technology
      • Bachelor of Accounting
      • Bachelor of Business
      • Bachelor of Information Technology
    • Vocational (VET) Courses
      • Aged Care Courses
      • Business Courses
      • Information Technology Courses
    • Short Courses
    • Vocational Information Technology Courses at Indus Brisbane
  • Life at Kent
    • Studying in Australia
    • Campuses
    • Library
    • Student Support
    • Orientation
    • Student Representative Group
    • Our Students
    • Frequently Asked Questions
    • Useful Links
    • Graduation Ceremony
    • My Career Hub
  • Applying
    • Download Course Guide
    • How to Apply
    • Important Dates
    • Admission Criteria
    • Policies and Procedures
    • Course Credit / Recognition of Prior Learning
    • International Students
    • Fees
    • How to Pay
    • FEE-HELP (Higher Education)
    • HECS-HELP (Higher Education)
    • Scholarships and Bursaries
    • Agent List
  • Kent Connect
    • News
    • Blog
    • Events Calendar
    • Alumni

Frequently Asked Questions

Go to FAQs

We acknowledge and pay respects to the Elders and Traditional Owners of the land on which our two campuses stand.

Sydney Campus

  • +61 2 9093 5151
  • Level 11, 10 Barrack Street
    Sydney NSW 2000, Australia
  • info@kent.edu.au
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Melbourne Campus

  • +61 3 8353 0800
  • Level 10, 350 Queen Street
    Melbourne VIC 3000, Australia
  • info@kent.edu.au

Legal Information

  • Kent Institute Australia Pty Ltd
  • CRICOS Code - 00161E
  • TEQSA Provider No. - PRV12051
  • RTO Code - 90458
  • ABN - 49 003 577 302

Copyright © 2023 Kent Institute Australia Pty Ltd. Website by iOnline.

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